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 The Technology Tailor Newsletter |
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Bridging the I.T. GAP
Fortune 1000 companies turn to Alex for I.T. alignment consulting servies. Alex is a specialist in bridging what he calls the I.T. GAP, which is the chasm between a large company’s information technology department and every other department. This is an obvious problem in many large companies: I.T. professionals don’t understand the business, while the business typically does not grasp enterprise technology.
By solving problems around communication, perception and expectations, Alex helps align the I.T. department with the rest of the company. This leads to increased understanding, productivity and effectiveness along with a decrease in frustration and conflict.
This is accomplished through:
I.T. Alignment
Alex helps you identify the underlying causes of your department's I.T. GAP by carefully interviewing technology staff, as well as the end-users they interact with. This identifies the core issues causing the disconnect, which are each dealt with individually through education, round-tables, presentations and coaching. This work leads to a more productive and effective I.T. department while decreasing negative perceptions and frustrations.
Business Knowledge Alignment
Often, I.T. professionals, while skilled and capable with technology, lack even basic understanding of their company's business. Further, there's often a disconnect in understanding how end-users utilize various systems and implementations. Alex works with I.T. professionals to help them understand your business' goals, values and functions to tailor their work, communications and perceptions.
Communication Alignment
Let's face it: technology professionals think and communicate differently than the end-users they work with. Many times, I.T. professionals do not -- and simply cannot -- communicate with their colleagues effectively. End-users want to know how various systems can help them do their jobs. By working with both I.T. team members and their end users, Alex helps technology professionals improve their communication to make them more effective, productive members of the company.
Custom Workshops and Presentations
In group settings, Alex presents the underlying the problems responsible for the I.T. GAP and leads exercises to help technology team members understand the business, improve their communications and, as a result, increase departmental productivity, effectiveness, and improve perception of the I.T. department within the company.
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